Policies & Procedures
With over 50 years of experience facilitating development projects, we understand the importance of being responsible stewards of the funds and initiatives entrusted to us by our donors. We keep ourselves accountable to the millions of people (still) living in poverty and benefit from our work in 20+ countries in Africa, Asia and Latin America
We are committed to transparency and accountability in our work and have procedures and guidelines in place for all critical processes. This ensures that we meet and exceed the expectations of our donors in relation to project management, monitoring, performance management and quality assurance. A full overview of our work, its impact and overall organisation performance, is detailed in our annual reports. The SNV Annual Report 2021 can be downloaded here.
Previous Annual Reports:
- SNV Annual Report 2020
- SNV Annual Report 2019
- SNV Annual Report 2018
- SNV Annual Report 2017
- SNV Annual Report 2016
- SNV Annual Report 2015
- SNV Annual Report 2014
SNV has been an official signatory to the United Nations Global Compact (UNGC) since 7 November 2017. The UNGC is a principle-based initiative that aims to influence the creation of a more sustainable and inclusive global economy. It is a voluntary framework for businesses to align their operations and strategies with ten principles covering human rights, labour, the environment and anti-corruption. SNV supports public accountability and transparency, and we report on our progress every year. Our latest report is available here.
SNV’s operations are overseen by a Supervisory Board. Comprising members from varied and complementary backgrounds, including the financial, corporate and development sectors, the Supervisory Board supervises the management carried out by the Managing Board, while also providing advice and guidance based on the Supervisory Board’s expertise in areas such as auditing, finance and social affairs. The Supervisory Board includes a Selection and Remuneration Committee, which is responsible for recommendations to the full Supervisory Board regarding the appointment, evaluation and remuneration of the Chief Executive and Managing Board members. An Audit and Risk Committee monitors finance, risk and compliance and advises the Supervisory Board on issues of finance, control and risk management.
Everything SNV does is focused on achieving the greatest possible impact in line with our mission, in the most efficient, effective and sustainable way possible. To ensure this, SNV makes planning, monitoring and evaluation (PME) and learning a key part of its work. The basis for our PME approach is a series of clearly articulated steps. By following these steps, project staff can understand what is working and why, and use monitoring and evaluation information for improving the effectiveness of their work and reporting. In practice, PME means constant analysis, reflection and iteration of our work – enabling successful tailoring of approaches to local problems and contexts and full transparency for our donors and partners.
SNV’s PME approach is guided by quality criteria. For each step in the PME cycle, a set of quality criteria are defined, which summarise the minimum requirements for an adequate PME system. These quality criteria are a must for all SNV projects. Together, they promote the participation of development stakeholders in planning, monitoring, evaluation and learning; underscore the importance of recognising complexity and being flexible in planning processes; and strongly support reflection, learning and steering based on collected data on the project’s progress.
SNV commits itself to the concept of open data. As a part of this commitment, SNV publishes project data in a lATl-compliant way. For more information, please see SNV's Exclusion Policy For IATI.
Find out more about SNV’s approach to Planning, Monitoring and Evaluation.
Ethical behaviour & safeguarding
SNV implements a range of policies to ensure that staff and organisational initiatives meet the highest levels of ethical conduct. All staff are required to adhere to the SNV Code of Conduct, which provides the guidelines for good conduct and directions for exercising good judgement in ethical matters or in situations of conflict of interest.
We have several procedures in place to supplement the SNV Code of Conduct, outlining our specific values, and detailed steps to be taken in cases of breaches of the SNV Code of Conduct.
We consider it the responsibility of all SNV staff members to be aware of the SNV Code of Conduct. Code of Conduct issues is published in our annual report.
SNV maintains a strict zero tolerance policy for cases of theft, fraud and misuse of resources. The SNV Fraud Response Procedure sets out the course of action that has to be taken when fraudulent activity is suspected or has taken place. SNV also has an SNV Whistle-blower Reporting Procedure in place which allows employees within SNV to report alleged irregularities for investigation confidentially and without fear of prejudice, while providing clear steps and measures to resolve the issue.
SNV does not tolerate harassment, abuse of power or workplace discrimination in any form or for any reason. Our values and policies on this matter are outlined in the SNV Workplace Discrimination and Harassment Procedure.
SNV supports the United Nations Convention on the Rights of the Child and implements a Child Protection Procedure to protect children from abuse, discrimination or harm in the implementation of our activities.
We urge anyone who has a genuine concern about a case of theft, fraud, harassment, workplace discrimination or other forms of misconduct, to consult our policies. If appropriate, they can make a report using one of the (confidential) tools that are outlined in the respective policies.
Cases reported are always published in our annual report.
SNV is fully committed to tackling Modern Slavery and Human Trafficking in all forms and wherever risks of occurrences appear in the course of our work. To achieve this, SNV will continue strengthening its policies and procedures to mitigate the risk of occurrences of Modern Slavery and Human Trafficking in our supply chains and the risk of such offences being perpetrated by any SNV employees.
Find out more about SNV’s actions to tackle Modern Slavery and Human Trafficking via our Modern Slavery and Anti Human Trafficking statement. This statement is made pursuant of section 54(1) of the UK Modern Slavery Act 2015 and constitutes our Modern Slavery and Anti Human Trafficking statement for the financial year ending December 2021. The statement is also published on the UK Government registry of Modern Slavery statements. You can find it here.
Click here to download SNV ANBI Form.
Corrective & preventive action
SNV implements a range of policies to ensure staff and organisational initiatives meet the highest levels of ethical conduct. All staff are required to adhere to the SNV Code of Conduct, which provides guidelines for good conduct and directions for exercising good judgement in ethical matters or in situations of conflict of interest. The latest revision of the Code of Conduct was in September 2017.
We have several policies in place to supplement our Code of Conduct and outline our specific values as well as our procedures in cases of breaches of the code of conduct.
We consider it the responsibility of all SNV staff members to be aware of our Code of Conduct and policies in this regard. Irregularities are always published in our annual report.
SNV maintains a strict zero tolerance policy for cases of theft, fraud and misuse of resources. SNV’s Fraud Response Procedure sets out the course of action that has to be taken when fraudulent activity is suspected or has taken place. SNV also has a Whistleblower Procedure in place which allows people within SNV to report alleged irregularities for investigation confidentially and without fear of prejudice, while providing clear steps and measures to resolve the issue.
SNV does not tolerate harassment, abuse of power or workplace discrimination in any form or for any reason. Our values and policies on this matter are outlined in the SNV Harassment and Discrimination Policy. The policy is currently being updated.
SNV supports the United Nations Convention on the Rights of the Child and implements a Child Protection Policy to protect children from abuse, discrimination or harm in the implementation of our activities.
Reporting a case of misconduct
We urge anyone who has a genuine concern about a case of theft, fraud, harassment, workplace discrimination or other forms of misconduct, to consult our policies. If appropriate they can make a report using one of the (confidential) tools that are outlined in the respective policies.
Cases reported under any of these three policies are always published in our annual report.
Financial & resource management
The complex nature of SNV’s global activities requires a robust management and controls system which SNV provides at country and corporate levels. SNV uses the Enterprise Resource Planning software application SAP Business By Design for its financial, time and human resources administration. Data quality control mechanisms are applied.
Audit & risk management
The quality of SNV’s work, from internal processes to client services, is ensured by both internal and external auditing and evaluation. SNV’s financial statements are audited annually by an independent external auditor. This external auditor performs their audit and issues their opinion on the annual accounts of SNV as a whole and incorporates country and corporate financial information. Audit work is carried out in the Netherlands as well as in SNV countries as appropriate to enable the external auditor to form their opinion. The external auditor reports to the SNV Supervisory Board and Audit and Risk Committee. SNV has received an unqualified opinion each year since becoming a fully independent organisation in 2002.
SNV also has an Internal Audit function with a reporting line to the Chief Executive Officer and the Supervisory Board’s Audit and Risk Committee. Internal Audit executes internal audits based on a risk-based audit plan. These audits provide SNV’s Managing Board with independent and objective information on the degree of control of SNV’s primary processes, supporting processes and projects. They support SNV in accomplishing its objectives by assessing the organisation’s processes as a means to identify good practices, possible weaknesses and risks. Based on the information provided, SNV’s Managing Board takes measures where needed to improve organisational practice and stimulate learning. Internal Audit monitors the follow-up of the audit recommendations and reports to the Managing Board and Audit and Risk Committee on progress. Internal Audit applies and upholds the Institute of Internal Auditors’ Code of Ethics.
Carbon Reduction Plan
SNV is committed to achieving Net Zero by 2050. In 2021, SNV was supported by Royal HaskoningDHV to establish a baseline year and follow up year carbon footprint in compliance with the ISO14064 and the GHG protocol Corporate standard, as well as the requirements stated for suppliers of the UK Government in PPN 0621. This information is presented in the Carbon Reduction Plan which contains:
- The details of the baseline (2019) and current (2020) emissions reporting of SNV (for the Global Office in the Netherlands)
- Emissions reduction targets towards Net Zero by 2050.
- Details of carbon reduction measures already being implemented by SNV since the baseline year (2019).
SNV is currently working on ambitious plans to include the emissions of all of its country offices in its reporting scope and Net Zero strategy. Including these emissions will allow SNV to expand its Net Zero strategy to SNV globally and to increase the positive climate impacts of the organisation. More information on these plans will follow.
The current Carbon Reduction Plan to meet the UK Government requirements can be found here.
End of SNV affiliation with DevWorks, previously known as SNV USA
Between 2008 and 2019 SNV Netherlands Development Organisation invested in the establishment and growth of SNV USA, a District of Columbia USA not-for-profit corporation (501c3) in order to access US government financing to increase our impact in fighting poverty. Our close affiliation with SNV USA was based on an agreement that SNV USA worked exclusively in partnership with SNV. In our intertwined modus operandi, SNV country teams had full responsibility for technical performance and SNV USA focused on contract administration. The exclusive partnership came to an end when SNV USA rebranded itself to DevWorks in February 2020. DevWorks/SNV USA is not a representative of SNV. DevWorks will not use any SNV branding. It will not be able to use project references from SNV Netherlands Development Organisation.
SNV is now pursuing USAID and other USG financing through sub-contracts with various US-based organisations and as a prime contractor.