Accountability


Policies & Procedures

Introduction

With over 50 years of experience facilitating development projects, we understand the importance of being responsible stewards of the funds and initiatives entrusted to us by our donors. We keep ourselves accountable to the millions of people (still) living in poverty and benefit from our work in 20+ countries in Africa, Asia and Latin America

Transparency

We are committed to transparency and accountability in our work and have procedures and guidelines in place for all critical processes. This ensures that we meet and exceed the expectations of our donors in relation to project management, monitoring, performance management and quality assurance. A full overview of our work, its impact and overall organisation performance is detailed in our annual reports. The SNV Annual Report 2020 can be downloaded here.

SNV has been an official signatory to the United Nations Global Compact (UNGC) since 7 November 2017. The UNGC is a principle-based initiative which aims to influence the creation of a more sustainable and inclusive global economy. It is a voluntary framework for businesses to align their operations and strategies with ten principles covering human rights, labour, the environment and anti-corruption. SNV supports public accountability and transparency, and we report on our progress every year. Our latest report is available here.

Governance

SNV’s operations are overseen by a Supervisory Board. Comprising members from varied and complementary backgrounds, including the financial, corporate and development sectors, the Supervisory Board supervises the management carried out by the Managing Board, while also providing advice and guidance based on the Supervisory Board’s expertise in areas such as  auditing, finance and social affairs. The Supervisory Board includes a Selection and Remuneration Committee, which is responsible for recommendations to the full Supervisory Board regarding the appointment, evaluation and remuneration of the Chief Executive and Managing Board members. An Audit and Risk Committee monitors finance, risk and compliance and advises the Supervisory Board on issues of finance, control and risk management.

Quality assurance

Everything SNV does is focused on achieving the greatest possible impact in line with our mission, in the most efficient, effective and sustainable way possible. To ensure this, SNV makes planning, monitoring and evaluation (PME) and learning a key part of its work. The basis for our PME approach is a series of clearly articulated steps. By following these steps, project staff can understand what is working and why, and use monitoring and evaluation information for improving the effectiveness of their work and reporting. In practice, PME means constant analysis, reflection and iteration of our work – enabling successful tailoring of approaches to local problems and contexts and full transparency for our donors and partners.

SNV’s PME approach is guided by quality criteria. For each step in the PME cycle, a set of quality criteria are defined, which summarise the minimum requirements for an adequate PME system. These quality criteria are a must for all SNV projects. Together, they promote participation of development stakeholders in planning, monitoring, evaluation and learning; underscore the importance of recognising complexity and being flexible in planning processes; and strongly support reflection, learning and steering based on collected data on the project’s progress.

SNV commits itself to the concept of open data. As a part of this commitment, SNV publishes project data in a lATl-compliant way. For more information, please see SNV's Exclusion Policy For IATI.

Find out more about SNV’s approach to Planning, Monitoring and Evaluation

Ethical behaviour & safeguarding

SNV implements a range of policies to ensure that staff and organisational initiatives meet the highest levels of ethical conduct. All staff are required to adhere to the SNV Code of Conduct, which provides the guidelines for good conduct and directions for exercising good judgement in ethical matters or in situations of conflict of interest. 

We have several procedures in place to supplement the SNV Code of Conduct, outline our specific values, and detail steps to be taken in cases of breaches of the SNV Code of Conduct.

We consider it the responsibility of all SNV staff members to be aware of the SNV Code of Conduct. Code of Conduct issues are published in our annual report.

SNV maintains a strict zero tolerance policy for cases of theft, fraud and misuse of resources. The SNV Fraud Response Procedure sets out the course of action that has to be taken when fraudulent activity is suspected or has taken place. SNV also has an SNV Whistle-blower Reporting Procedure in place which allows employees within SNV to report alleged irregularities for investigation confidentially and without fear of prejudice, while providing clear steps and measures to resolve the issue.

SNV does not tolerate harassment, abuse of power or workplace discrimination in any form or for any reason. Our values and policies on this matter are outlined in the SNV Workplace Discrimination and Harassment Procedure.

SNV supports the United Nations Convention on the Rights of the Child and implements a Child Protection Procedure to protect children from abuse, discrimination or harm in the implementation of our activities.

We urge anyone who has a genuine concern about a case of theft, fraud, harassment, workplace discrimination or other form of misconduct, to consult our policies. If appropriate, they can make a report using one of the (confidential) tools that are outlined in the respective policies.

Cases reported are always published in our annual report.

SNV is fully committed to tackling Modern Slavery and Human Trafficking in all forms and wherever risks of occurrences appear in the course of our work. To achieve this, SNV will continually strengthening its policies and procedures to mitigate the risk of occurrences of Modern Slavery and Human Trafficking in our supply chains and the risk of such offences being perpetrated by any SNV employees.

Find out more about SNV’s actions to tackle Modern Slavery and Human Trafficking via our Modern Slavery and Anti Human Trafficking statement. This statement is made pursuant of section 54(1) of the UK Modern Slavery Act 2015 and constitutes our Modern Slavery and Anti Human Trafficking statement for the financial year ending December 2021.

Privacy

SNV respects confidentiality and recognises the importance of privacy and protection of all information we collect about our site visitors. For more information, please see SNV's Privacy Statement

SNV’s privacy statement applies to our corporate website and other online services. If you are applying for a job at SNV, please see the applicable privacy considerations for applicants on our career site.

Annual reports

In 2020, SNV improved the lives of 5 million people in more than 25 countries through our Agriculture, Energy and Water Sanitation and Hygiene (WASH) work. Explore SNV's achievements in our Annual Report 2020.

Previous Annual Reports:

 

ANBI

Click here to download SNV ANBI Form.

Corrective & preventive action

SNV implements a range of policies to ensure staff and organisational initiatives meet the highest levels of ethical conduct. All staff are required to adhere to the SNV Code of Conduct, which provides guidelines for good conduct and directions for exercising good judgement in ethical matters or in situations of conflict of interest. The latest revision of the Code of Conduct was in September 2017.

We have several policies in place to supplement our Code of Conduct and outline our specific values as well as our procedures in cases of breaches of the code of conduct.

We consider it the responsibility of all SNV staff members to be aware our Code of Conduct and policies in this regard. Irregularities are always published in our annual report.

Policies

SNV maintains a strict zero tolerance policy for cases of theft, fraud and misuse of resources. SNV’s Fraud Response Procedure sets out the course of action that has to be taken when fraudulent activity is suspected or has taken place. SNV also has a Whistleblower Procedure in place which allows people within SNV to report alleged irregularities for investigation confidentially and without fear of prejudice, while providing clear steps and measures to resolve the issue.

SNV does not tolerate harassment, abuse of power or workplace discrimination in any form or for any reason. Our values and policies on this matter are outlined in the SNV Harassment and Discrimination Policy. The policy is currently being updated.

SNV supports the United Nations Convention on the Rights of the Child and implements a Child Protection Policy to protect children from abuse, discrimination or harm in the implementation of our activities.

Reporting a case of misconduct

We urge anyone who has a genuine concern about a case of theft, fraud, harassment, workplace discrimination or other form of misconduct, to consult our policies. If appropriate they can make a report using one of the (confidential) tools that are outlined in the respective policies.

Cases reported under any of these three policies are always published in our annual report.

Privacy

SNV values privacy and transparency, and recognise the importance of protecting all information we collect about our site visitors. For more information, please see SNV's Privacy Policy

SNV’s privacy policy applies to our corporate website and other online services. If you are applying for a job at SNV, please see our privacy policy for applicants on our career site.

Financial & resource management

The complex nature of SNV’s global activities requires a robust management and controls system which SNV provides at country and corporate levels. SNV uses the Enterprise Resource Planning software application SAP Business By Design for its financial, time and human resources administration. Data quality control mechanisms are applied.

Audit & risk management

The quality of SNV’s work, from internal processes to client services, is ensured by both internal and external auditing and evaluation. SNV’s financial statements are audited annually by an independent external auditor. This external auditor performs their audit and issues their opinion on the annual accounts of SNV as a whole and incorporates country and corporate financial information. Audit work is carried out in the Netherlands as well as in SNV countries as appropriate to enable the external auditor to form their opinion. The external auditor reports to the SNV Supervisory Board and Audit and Risk Committee. SNV has received an unqualified opinion each year since becoming a fully independent organisation in 2002.

SNV also has an Internal Audit function with a reporting line to the Chief Executive Officer and the Supervisory Board’s Audit and Risk Committee. Internal Audit executes internal audits based on a risk-based audit plan. These audits provide SNV’s Managing Board with independent and objective information on the degree of control of SNV’s primary processes, supporting processes and projects. They support SNV in accomplishing its objectives by assessing the organisation’s processes as a means to identify good practices, possible weaknesses and risks. Based on the information provided, SNV’s Managing Board takes measures where needed to improve organisational practice and stimulate learning. Internal Audit monitors the follow-up of the audit recommendations and reports to the Managing Board and Audit and Risk Committee on progress. Internal Audit applies and upholds the Institute of Internal Auditors’ Code of Ethics.

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